Hi!
Good day!
The queue overview is not working in the dashboard with the permissions of many group.
Is it really not working if the system has different group with different queues?
Please see the screenshots.
Screenshot below is the queues with different groups
Because based on my understanding, if the user is in the same group stated at the sysconfig of queue overview.
The queue overview must be working well with the user that is in the same group, but the thing is it not working even if the user is with the other groups. Why does the queue overview not working with it? is not possible to have different groups with different queues?
The image below shows that I have stated all the groups of the queues.
But still, it is not working
[SOLVED] Queue overview not working in dashboard
Moderator: crythias
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[SOLVED] Queue overview not working in dashboard
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Last edited by gecelann on 05 Jan 2017, 09:52, edited 1 time in total.
Re: Queue overview not working in dashboard
Hi,
you are doing right. Do you have rw permissions on the queues?
Florian
you are doing right. Do you have rw permissions on the queues?
Florian
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Re: Queue overview not working in dashboard
wurzel wrote:Hi,
you are doing right. Do you have rw permissions on the queues?
Florian
Hello wurzel,
Thanks for the respond, actually I have rw rights for each group and still, it is not working.
![Sad :(](./images/smilies/icon_sad.gif)
please see the screenshot below.
tho I have the exact state stated at the sysconfig.
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Re: Queue overview not working in dashboard
Hi,
can you delete all entries in QueuePermissionGroup? Just for testing.
regards,
Florian
can you delete all entries in QueuePermissionGroup? Just for testing.
regards,
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny expert
- Posts: 164
- Joined: 12 Feb 2016, 08:05
- Znuny Version: 5.0.0
- Real Name: ann
- Company: rghdinc
Re: [SOLVED] Queue overview not working in dashboard
Hi Florian!wurzel wrote:Hi,
can you delete all entries in QueuePermissionGroup? Just for testing.
regards,
Florian
It worked!!!
Thank you so much!!!
![Very Happy :D](./images/smilies/icon_biggrin.gif)
![Very Happy :D](./images/smilies/icon_biggrin.gif)
![Very Happy :D](./images/smilies/icon_biggrin.gif)
![Very Happy :D](./images/smilies/icon_biggrin.gif)
![Very Happy :D](./images/smilies/icon_biggrin.gif)
Re: [SOLVED] Queue overview not working in dashboard
Hi,
great. But I would like to know, why it is not working with your groups... I'll test it![Wink ;)](./images/smilies/icon_wink.gif)
Florian
great. But I would like to know, why it is not working with your groups... I'll test it
![Wink ;)](./images/smilies/icon_wink.gif)
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.