browser ask for download index.pl where sendmail
Moderator: crythias
browser ask for download index.pl where sendmail
When i created a new email ticket and click the button "sendmail",it does not work and the browser asked for download index.pl .
I have check the sys_log buy find nothing .
The Core::Sendmail have configed and smtp settings has been test by telnet.
the only error finded int httpd error_log is :
[Tue Aug 07 17:03:39 2012] [error] Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1640.\n
google and find the similar issues but no one resolved.
I have check the sys_log buy find nothing .
The Core::Sendmail have configed and smtp settings has been test by telnet.
the only error finded int httpd error_log is :
[Tue Aug 07 17:03:39 2012] [error] Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1640.\n
google and find the similar issues but no one resolved.
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Re: browser ask for download index.pl where sendmail
It's been resolved and almost always because your email settings need to be tweaked.
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Re: browser ask for download index.pl where sendmail
Hi crythias thanks for your relply.crythias wrote:It's been resolved and almost always because your email settings need to be tweaked.
Could you help descirbe which setting should be tewaked or show me a link about this issue.
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Re: browser ask for download index.pl where sendmail
Let's start with your specific need.
Version/OS/Database/Email transport method?
Version/OS/Database/Email transport method?
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Re: browser ask for download index.pl where sendmail
Thanks alot
I think's is sth wrong about OTRS work with Exchange 2007 maybe.
i change the setting to gmail and it works fine. but when config the exchange it doesn't work too.
OTRS 3.1.7/CentOS 6.3/Mysql 5.1.61/exchange 2007
receive mail with IMAPS and it is ok
send mail by SMTP,telnet and send mail ok but OTRS can't send mail.
I think's is sth wrong about OTRS work with Exchange 2007 maybe.
i change the setting to gmail and it works fine. but when config the exchange it doesn't work too.
OTRS 3.1.7/CentOS 6.3/Mysql 5.1.61/exchange 2007
receive mail with IMAPS and it is ok
send mail by SMTP,telnet and send mail ok but OTRS can't send mail.
Re: browser ask for download index.pl where sendmail
Hi,
i am also interested in this solution.
OTRS 3.1.4 (with ITSM 3.1.2) / Mysql / IMAPS / Debian 6.0.5 / Mail-server Zimbra
Could you please explain the problem and a possible solution.
maybe it is important:
when i restart apache everything is working fine for an undefined period of time.
i am also interested in this solution.
OTRS 3.1.4 (with ITSM 3.1.2) / Mysql / IMAPS / Debian 6.0.5 / Mail-server Zimbra
Could you please explain the problem and a possible solution.
maybe it is important:
when i restart apache everything is working fine for an undefined period of time.
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Re: browser ask for download index.pl where sendmail
I am facing the same issue... Anyone found the solution to this?
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Re: browser ask for download index.pl where sendmail
As stated previously, the problem is the ability to send mail. Fix it in Edit Config Settings in Framework -> Core::Sendmail
Troubleshoot connectivity to your smtp server with Telnet.
check your OTRS SystemLog/otrs.log
Troubleshoot connectivity to your smtp server with Telnet.
check your OTRS SystemLog/otrs.log
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Re: browser ask for download index.pl where sendmail
thanks for your reply, but i do not understand the following:
- I do not get any Log-entries in syslog, when the error occurs
- I use SMTPS in "Framework -> Core::Sendmail" (May here be a problem?)
- How should I test SMTPS/IMAPS via telnet?
- I do not get any Log-entries in syslog, when the error occurs
- I use SMTPS in "Framework -> Core::Sendmail" (May here be a problem?)
- How should I test SMTPS/IMAPS via telnet?
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Re: browser ask for download index.pl where sendmail
IMAP/IMAPS has nothing to do with this. That is only for retrieving mail.John wrote: How should I test SMTPS/IMAPS via telnet?
SMTPS you may have a bit tougher trying to troubleshoot via telnet, but the short answer is that your SMTP/SMTPS provider is blocking the connection from your otrs server. Check firewall, ports, etc.
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Re: browser ask for download index.pl where sendmail
Hi,
unfortunately the provider is not blocking (we host ourselves) and the problem does not occur permanently but after an undefined period of time.
If blocked, I would expect that every try to send a mail will endup in this problem, but it does not.
The interesting thing is, that when i restart apache server everything is working fine again.
any suggestions?
unfortunately the provider is not blocking (we host ourselves) and the problem does not occur permanently but after an undefined period of time.
If blocked, I would expect that every try to send a mail will endup in this problem, but it does not.
The interesting thing is, that when i restart apache server everything is working fine again.
any suggestions?
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OTRS 3.1.4 mit ITSM (auf ESX 5)
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Re: browser ask for download index.pl where sendmail
I don't even begin to understand how this makes any sense.John wrote:The interesting thing is, that when i restart apache server everything is working fine again.
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Re: browser ask for download index.pl where sendmail
welcome to my world
I am debugging this issue for some time now, but I can get the error about 15 times, but as soon as I restart the apache server, the email is send immediately after clicking the send-button...
May it be a problem that I use several different domains for sending emails in the OTRS?
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Re: browser ask for download index.pl where sendmail
Could be. If so, how would [insert forum member here] have guessed it? The problem isn't with OTRS, though, and if it's with apache reset (how?) then you should see something in apache2/error.log.John wrote:May it be a problem that I use several different domains for sending emails in the OTRS?
But let's say it is apache ... that would theoretically be some sort of queueing problem cleared up on apache reset. If it's the multiple domains, that would be a relay problem on your smtp server and you'd certainly be able to check logs on that side.
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Re: browser ask for download index.pl where sendmail
a queuing problem...?
hmm...this would fit to the issue, that all replies are stored in database but not sent to the recipient...
thank you for your effort here...I will check this.
hmm...this would fit to the issue, that all replies are stored in database but not sent to the recipient...
thank you for your effort here...I will check this.
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Re: browser ask for download index.pl where sendmail
it seems that the failure occurs, as soon as I get the following failure-notice in Apache2-error.log:
[Tue Oct 02 09:41:03 2012] [notice] child pid 25507 exit signal Segmentation fault (11)
Does anyone know how to solve such an error?
I already did a research but nothing was able to fix the problem.
[Tue Oct 02 09:41:03 2012] [notice] child pid 25507 exit signal Segmentation fault (11)
Does anyone know how to solve such an error?
I already did a research but nothing was able to fix the problem.
============================
OTRS 3.1.4 mit ITSM (auf ESX 5)
Debian Squeeze
MySQL
OTRS 3.1.4 mit ITSM (auf ESX 5)
Debian Squeeze
MySQL
Re: browser ask for download index.pl where sendmail
Hi there, im reactivating this Thread because i have the same issue.
I had this issue 2 Years ago after i switched from an old smtp server to Exchange 2010. The solution was to switch back to the old smtp Server
Now we have a now Exchange 2016 Server Farm and i get the same issues. Some times the the Pop-Up won't close (About 10-20% of all mails) and will download the index.pl.
I get no log entrys. OTRS Log is in debug mode and apache error log doesn't give some hints.
I have no more idea what to do. I think there has something to be configured on our Exchange Farm. But i don't know what
Using OTRS 5.0.x
I had this issue 2 Years ago after i switched from an old smtp server to Exchange 2010. The solution was to switch back to the old smtp Server
Now we have a now Exchange 2016 Server Farm and i get the same issues. Some times the the Pop-Up won't close (About 10-20% of all mails) and will download the index.pl.
I get no log entrys. OTRS Log is in debug mode and apache error log doesn't give some hints.
I have no more idea what to do. I think there has something to be configured on our Exchange Farm. But i don't know what
Using OTRS 5.0.x
OTRS 5.x & KIX4OTRS