Hi,
is it possible to create a statistic to understand how many tickets have gone from a given state and how long have they been in that state? I give an example, I have a state called second level, I need to know how many tickets and which have passed from that state and how long they have stayed there.
Thanks so much
PP
Statistics state
Moderator: crythias
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- Znuny newbie
- Posts: 44
- Joined: 19 Sep 2017, 11:48
- Znuny Version: 5.0.16
Re: Statistics state
Hi
this is not possible with ((OTRS)) Community Edition statistik module. You need to search via SQL.
Flo
this is not possible with ((OTRS)) Community Edition statistik module. You need to search via SQL.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.