Hello,
I want to change labels for Criticality, Priority, Impact. I should change 1 Very low, 2 Low, 3 Normal, 4 High, 5 Very High on the 5 Very low, 4 Low, 3 Normal, 2 High, 1 Very High
How can I change labels?
Change labels for Criticality, Priority, Impact
Moderator: crythias
Re: Change labels for Criticality, Priority, Impact
Hi,
Check Admin > Priorities
and Dynamic Fields Impact + Criticality
Or check GeneralCatalog
Depends on the version you are using.
and please, check the docs at doc.otrs.org everything is there
Florian
Check Admin > Priorities
and Dynamic Fields Impact + Criticality
Or check GeneralCatalog
Depends on the version you are using.
and please, check the docs at doc.otrs.org everything is there
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Change labels for Criticality, Priority, Impact
Hello,
Thank you for your attention. I'm using OTRS 6.0
I have renamed
1) Priority (Admin->Priorities),
2) Admin-> General Catalog Management -> Items in Class: ITSM::ChangeManagement::Category, Items in Class: ITSM::ChangeManagement::Impact, Items in Class: ITSM::ChangeManagement::Priority
3) partially Critical<->Impact<->Priority.
But I can't understand how to change the names of columns and rows in the Criticality ↔ Impact ↔ Priority.
Please, see the Capture.png.
Thank you for your attention. I'm using OTRS 6.0
I have renamed
1) Priority (Admin->Priorities),
2) Admin-> General Catalog Management -> Items in Class: ITSM::ChangeManagement::Category, Items in Class: ITSM::ChangeManagement::Impact, Items in Class: ITSM::ChangeManagement::Priority
3) partially Critical<->Impact<->Priority.
But I can't understand how to change the names of columns and rows in the Criticality ↔ Impact ↔ Priority.
Please, see the Capture.png.
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