Hi, I need to get your help.
I use otrs 5. Do you think it is possible to create a check box in the dynamic fields and visible or usable in the freetext field only by some agents?
I thought maybe with write and read permissions, but is it possible to differentiate agents or groups?
Thanks
Paolo
Freetext fields
Moderator: crythias
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- Znuny newbie
- Posts: 44
- Joined: 19 Sep 2017, 11:48
- Znuny Version: 5.0.16
Re: Freetext fields
Hi,
you can hide/show the link to the action via ACL for roles/groups/agents.
But you can not dynamically show or disable a field in the popup window without java script coding (you'll find examples here in the forum) or additional/commercial addons.
Florian
you can hide/show the link to the action via ACL for roles/groups/agents.
But you can not dynamically show or disable a field in the popup window without java script coding (you'll find examples here in the forum) or additional/commercial addons.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 44
- Joined: 19 Sep 2017, 11:48
- Znuny Version: 5.0.16
Re: Freetext fields
Hi,
thank you very much for your suggest.
Today I will try to understand how ACL works.
I never had the need to use them.
If I am able, I will insert the solution, maybe it can also be used by other OTRS users
Thanks so much.
Paolo
thank you very much for your suggest.
Today I will try to understand how ACL works.
I never had the need to use them.
If I am able, I will insert the solution, maybe it can also be used by other OTRS users
Thanks so much.
Paolo