Hi,
in OTRS 6 I configured different Dynamic Field per queue. When the customer create NewTicket, i can show/hide these Dynamic Field by select specific queue.
But, in the Customer Interface, when i press the button Ticket -> New Ticket, the interface show me ALL the possible Dynamic Field.
I want to hide by default ALL dynamic field, before selecting the queue.
How can i do this? Thanks!
Hide Dynamic Field before select Queue
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Re: Hide Dynamic Field before select Queue
I think you can solve this with process tickets, or a customization on the template file, namely JavaScript which hides/shows dynamic fields based on the queue selection.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Hide Dynamic Field before select Queue
Hi,
without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.
Florian
without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically.
Florian
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OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Hide Dynamic Field before select Queue
I have the HideDynamicField addon.
https://github.com/reneeb/otrs-HideDynamicFields
With this addon, i can show/hide dynamic field per queue (HideDynamicFields::Filter###Dest) in the new ticket interface.
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Re: Hide Dynamic Field before select Queue
Is it available for OTRS 5.0.X?Lucav06 wrote: ↑07 Jan 2019, 14:55I have the HideDynamicField addon.
https://github.com/reneeb/otrs-HideDynamicFields
With this addon, i can show/hide dynamic field per queue (HideDynamicFields::Filter###Dest) in the new ticket interface.
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Re: Hide Dynamic Field before select Queue
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