Thanks guys - to quote you each:
skullz wrote: ↑28 May 2020, 03:25
Use email outbound features which will not display a quote however you have to manually input receiver email address.
We could, but as you've identified - it's not without issues.
wurzel wrote: ↑27 May 2020, 15:07
check system Config AgentTicketCompose
Thank you - I did, although I'm very aware these are global settings, and whilst I'm able to turn the feature off - I wondered about turning it off for JUST ONE template.
wurzel wrote: ↑28 May 2020, 09:20
just one additional comment...
E-Mail Outbound != Reply.
I'm not sure what you meant by this. Would you mind elaborating a little for me?
Thanks for your replies
Michael