Hide response from customer

[dsm]

Hi,
some responses sent to internal team but without unselecting "Visible Customer" are visible to customers (obviously)
I have changed in the database the field is_visible_for_customer to 0 but this doesn't reflect in the customer view and they still can see those responses.
I also changed the reponse to the communication_channel_id that corresponds to internal note, but this also doesn't change anything.
Is there another place where I need to do some changes ?
Is there another way to hide those responses from customers ?

Thanks

[alexus]

Hi,

Try to clear cache

Code: Select all

sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
sudo -u otrs /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup

[dsm]

Hello Alexus,

thanks, it seems it was indeed a cache issue
The issue disappeared after a while so having those command by hand is a better option than waiting