How to allow a user group (non admins) to create queues?

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hkais
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How to allow a user group (non admins) to create queues?

Post by hkais »

Hi there,

is it possible to allow non admin users to create Queues?

best wishes
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
zzz
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Re: How to allow a user group (non admins) to create queues?

Post by zzz »

Hey,

You can enable the whole module for a group, but you can't just enable creating queues (at least not without an add-on).
To do that, you need to add the group to the 'Frontend::Module###AdminQueue' setting. That will allow the direct access via URL.

If you want to also enable the navigation, you have to also enable the admin area and the navigation elements for the specific group.

— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

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hkais
Znuny expert
Posts: 280
Joined: 16 Apr 2016, 08:55
Znuny Version: see in post
Real Name: Hans
Contact:

Re: How to allow a user group (non admins) to create queues?

Post by hkais »

hi emin,

thank you,

can you share me the config parameters, which I need to modify?
To allow the users to access via menu and queues
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: How to allow a user group (non admins) to create queues?

Post by zzz »

Sure, change following settings 'Frontend::Module###Admin', 'Frontend::Navigation###Admin###001-Framework' and 'Frontend::NavigationModule###AdminQueue'.

I might write a blog entry for that.

— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
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