How can we add a .noreply to stop tickets from bouncing back?
we have set up notications on many UPS devices, when they hit the help desk we are unable to close the ticket, as OTRS emails back but the .noreply address IE wbp-vs1.noreply@xxx.org.uk doesnt exist.
This is causing us issues as we are unable to close them
Our .no reply is before the @ on the email address
is this possible?
.noreply Email Address
Moderator: crythias
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- Znuny newbie
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Re: .noreply Email Address
Hi,
You can setup a PostMaster Filter matching these e-mails and set the header X-OTRS-Loop to True. This prevents an auto-response. See also https://doc.znuny.org/doc/manual/admin/ ... rs-headers
- Roy
You can setup a PostMaster Filter matching these e-mails and set the header X-OTRS-Loop to True. This prevents an auto-response. See also https://doc.znuny.org/doc/manual/admin/ ... rs-headers
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 9
- Joined: 18 Jun 2021, 08:55
- Znuny Version: OTRS6
- Real Name: Jamie Griffiths
Re: .noreply Email Address
Thanks Roy,
much appreciated I will give this a go
many thanks
much appreciated I will give this a go
many thanks
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- Znuny newbie
- Posts: 9
- Joined: 18 Jun 2021, 08:55
- Znuny Version: OTRS6
- Real Name: Jamie Griffiths
Re: .noreply Email Address
Hi Roy
Is it possible to add a variable as we have many to add, we have tried *. etc but they dont work
thanks
Is it possible to add a variable as we have many to add, we have tried *. etc but they dont work
thanks
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- Administrator
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- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: .noreply Email Address
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?