Dear Community,
I have a problem that a customer user wants to have his two facilities as independent customers. The two facilities should be viewable by supervisors but not by simple employees. They should only see the open tickets from their facility.
How can I assign multiple customer IDs to one customer user?
Thanks a lot
M. Lammert
Customer user assignt to two customers
Moderator: crythias
Re: Customer user assignt to two customers
Hi,
https://doc.otrs.com/doc/manual/admin/6 ... er-backend
Chapter
Customer with Multiple IDs (Company Tickets)
customer ids must be separated with ; and the mapping must be adjusted.
kind regards
Flo
https://doc.otrs.com/doc/manual/admin/6 ... er-backend
Chapter
Customer with Multiple IDs (Company Tickets)
customer ids must be separated with ; and the mapping must be adjusted.
kind regards
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.