Loading the YAML string failed

Moderator: crythias

Post Reply
Markusnoob2
Znuny newbie
Posts: 17
Joined: 27 Feb 2020, 12:34
Znuny Version: OTRS5
Real Name: markus

Loading the YAML string failed

Post by Markusnoob2 »

Hello,

iam facing the following error message:

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-57 Perl: 5.26.1 OS: linux
Time: Sun Dec 6 11:30:19 2021

Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:

invalid leading UTF-8 octet

was found at document: 0

Can somebody help me please?
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Loading the YAML string failed

Post by reneeb »

Are there any other information? Like a stacktrace where you can see which method calls other methods?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Markusnoob2
Znuny newbie
Posts: 17
Joined: 27 Feb 2020, 12:34
Znuny Version: OTRS5
Real Name: markus

Re: Loading the YAML string failed

Post by Markusnoob2 »

i have a traceback:

raceback (31511):
Module: Kernel::System::YAML::Load Line: 111
Module: Kernel::System::DynamicField::DynamicFieldGet Line: 305
Module: Kernel::System::DynamicField::DynamicFieldListGet Line: 1026
Module: Kernel::System::Ticket::TicketGet Line: 1206
Module: Kernel::System::Ticket::Article::ArticleCreate Line: 182
Module: Kernel::System::PostMaster::NewTicket::Run Line: 466
Module: Kernel::System::PostMaster::Run Line: 417
Module: Kernel::System::MailAccount::POP3::Fetch Line: 212
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run

I know that there are umlauts like "äöü" in my dynamic fields, but everything is working fine
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Loading the YAML string failed

Post by reneeb »

What does the support assessment say about the database? Does it use utf-8?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Post Reply