Hello,
iam facing the following error message:
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-57 Perl: 5.26.1 OS: linux
Time: Sun Dec 6 11:30:19 2021
Message: Loading the YAML string failed: YAML::XS::Load Error: The problem:
invalid leading UTF-8 octet
was found at document: 0
Can somebody help me please?
Loading the YAML string failed
Moderator: crythias
-
- Znuny newbie
- Posts: 17
- Joined: 27 Feb 2020, 12:34
- Znuny Version: OTRS5
- Real Name: markus
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Loading the YAML string failed
Are there any other information? Like a stacktrace where you can see which method calls other methods?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
-
- Znuny newbie
- Posts: 17
- Joined: 27 Feb 2020, 12:34
- Znuny Version: OTRS5
- Real Name: markus
Re: Loading the YAML string failed
i have a traceback:
raceback (31511):
Module: Kernel::System::YAML::Load Line: 111
Module: Kernel::System::DynamicField::DynamicFieldGet Line: 305
Module: Kernel::System::DynamicField::DynamicFieldListGet Line: 1026
Module: Kernel::System::Ticket::TicketGet Line: 1206
Module: Kernel::System::Ticket::Article::ArticleCreate Line: 182
Module: Kernel::System::PostMaster::NewTicket::Run Line: 466
Module: Kernel::System::PostMaster::Run Line: 417
Module: Kernel::System::MailAccount::POP3::Fetch Line: 212
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run
I know that there are umlauts like "äöü" in my dynamic fields, but everything is working fine
raceback (31511):
Module: Kernel::System::YAML::Load Line: 111
Module: Kernel::System::DynamicField::DynamicFieldGet Line: 305
Module: Kernel::System::DynamicField::DynamicFieldListGet Line: 1026
Module: Kernel::System::Ticket::TicketGet Line: 1206
Module: Kernel::System::Ticket::Article::ArticleCreate Line: 182
Module: Kernel::System::PostMaster::NewTicket::Run Line: 466
Module: Kernel::System::PostMaster::Run Line: 417
Module: Kernel::System::MailAccount::POP3::Fetch Line: 212
Module: Kernel::System::MailAccount::MailAccountFetch Line: 440
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run
I know that there are umlauts like "äöü" in my dynamic fields, but everything is working fine
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Loading the YAML string failed
What does the support assessment say about the database? Does it use utf-8?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de