Solution Time missing after migration from 5.0.7

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sergiogontijo
Znuny newbie
Posts: 4
Joined: 03 Mar 2021, 19:02
Znuny Version: 6.0.28
Real Name: Sergio Gontijo do Nascimento
Company: Nuthinker Tecnologia
Location: Brazil
Contact:

Solution Time missing after migration from 5.0.7

Post by sergiogontijo »

Hi guys!

I have just upgrade from OTRS 5.0.7 to Community 6.0 to Znuny 6.0.38 about one month ago, and now when I try to generate the ticket list stats, the solution time is empty.

I don't know when the values were lost, if from 5 to 6 or from 6 to Znuny, but I cannot find any information about this kind of problem and how I can recover it.

Someone has an idea of what has happened and how I fix it?

Thanks,

Sergio
sergiogontijo
Znuny newbie
Posts: 4
Joined: 03 Mar 2021, 19:02
Znuny Version: 6.0.28
Real Name: Sergio Gontijo do Nascimento
Company: Nuthinker Tecnologia
Location: Brazil
Contact:

Re: Solution Time missing after migration from 5.0.7

Post by sergiogontijo »

The Solution Time column is empty in the same stats where in version 5.0.7 it has all dates (timestamp).
sergiogontijo
Znuny newbie
Posts: 4
Joined: 03 Mar 2021, 19:02
Znuny Version: 6.0.28
Real Name: Sergio Gontijo do Nascimento
Company: Nuthinker Tecnologia
Location: Brazil
Contact:

Re: Solution Time missing after migration from 5.0.7

Post by sergiogontijo »

Issue solved. It was not a problem but only a new version with translated fields replacing the previous one named SolutionTime.
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