Hello,
to Add a new user via script i can use the following statement:
otrs.Console.pl Admin::CustomerUser::Add --user-name ... --first-name ... --last-name ... --email-address ... --customer-id ... [--password ...]
But i want to Set a Customer to a Ticket.
Something like this:
otrs.Console.pl Admin::TicketUser::Add --ticket --user
Is there a possibility to do this whitout making raw sql querys?
Thank you for your answer
Add Customer User to Ticket with perl script
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Re: Add Customer User to Ticket with perl script
Hi,
No there is no command line part for this and I strongly advised do not use queries to update the database directly. You will mess with the cache. Use instead a web service to assign a customer user to a ticket.
- Roy
No there is no command line part for this and I strongly advised do not use queries to update the database directly. You will mess with the cache. Use instead a web service to assign a customer user to a ticket.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
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Re: Add Customer User to Ticket with perl script
Thanks for the answer. Yeah, i already had a bad experience with raw queries.
Do you have any link of a documentation for using the web service?
I am using OTRS 5
thank you
Do you have any link of a documentation for using the web service?
I am using OTRS 5
thank you
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Re: Add Customer User to Ticket with perl script
Hi,Markusnoob2 wrote: ↑18 Jan 2022, 22:09 Thanks for the answer. Yeah, i already had a bad experience with raw queries.
Do you have any link of a documentation for using the web service?
I am using OTRS 5
Technically it's an ticket update when you like to set a customer user. Here is a description for required operation and the payload:
https://doc.znuny.org/doc/api/otrs/6.0/ ... te.pm.html
A JSON Payload would look like this:
Code: Select all
{
"UserLogin": "AgentWIthAccessToTheTicket",
"Password": "YourExtremlySecretPassword",
"Ticket": {
"CustomerID": "02",
"CustomerUser": "jd"
},
}
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?