OTRS 6. How to add a column to search result

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neillq
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Znuny / OTRS Version: OTRS6
Real Name: Tsimofey

OTRS 6. How to add a column to search result

Post by neillq »

Hello! How I can to add a column to search result, when I search some ITSM unit, like server, to create a link to the ticket?
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neillq
Znuny newbie
Posts: 6
Joined: 25 Nov 2020, 19:39
Znuny / OTRS Version: OTRS6
Real Name: Tsimofey

Re: OTRS 6. How to add a column to search result

Post by neillq »

Anyone? Maybe need more information?
root
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Re: OTRS 6. How to add a column to search result

Post by root »

Hi,

Check these system configurations to adjust the columns:

- LinkObject::ITSMConfigItem::ShowColumns
- LinkObject::ITSMConfigItem::ShowColumnsByClass

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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neillq
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Posts: 6
Joined: 25 Nov 2020, 19:39
Znuny / OTRS Version: OTRS6
Real Name: Tsimofey

Re: OTRS 6. How to add a column to search result

Post by neillq »

Thank you. Ok, I found it. The column I want to add is "Description".
123.PNG
When I add this to - LinkObject::ITSMConfigItem::ShowColumnsByClass
It doesn't show up in searches. Maybe it's a custom column and it can't be added?
Or how can I add columns of this type?
321.PNG
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root
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Posts: 3183
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Znuny / OTRS Version: Znuny LTS and 4/5/6
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Re: OTRS 6. How to add a column to search result

Post by root »

Hi,

Add ::1 after the Computer::Description

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
neillq
Znuny newbie
Posts: 6
Joined: 25 Nov 2020, 19:39
Znuny / OTRS Version: OTRS6
Real Name: Tsimofey

Re: OTRS 6. How to add a column to search result

Post by neillq »

Thank you so mach! Its works.
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