OTRS 6. How to automatically export CMDB?

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neillq
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Joined: 25 Nov 2020, 19:39
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Real Name: Tsimofey

OTRS 6. How to automatically export CMDB?

Post by neillq »

Hello! I need to automatically export a CMDB on a schedule.
I know how to do it manually using the Import/Export tool.
But I need to do it automatically on schedule, maybe with a script.
Any ideas how can I do this?
root
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Re: OTRS 6. How to automatically export CMDB?

Post by root »

Hi,

Use bin/otrs.Console.pl Admin::ITSM::ImportExport::Export with the parameters you need, add file containig your schedule to var/cron and execute bin/Cron.sh start

The crontab for Znuny should never be edited manually, every line/entry is represented by a single file in var/cron. The order of the filename is the order of the entries in the crontab. Loading the crontab is done by bin/Cron.sh start and unloading with bin/Cron.sh stop
If you have never used this command check your current crontab and make sure everything exists in a file in var/cron/

- Roy
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neillq
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Joined: 25 Nov 2020, 19:39
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Re: OTRS 6. How to automatically export CMDB?

Post by neillq »

Thank you! I found the bin/otrs.Console.pl file, but I don't understand what exactly I need to do. Could you explain in more detail my actions? Sorry I'm low on this.
neillq
Znuny newbie
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Joined: 25 Nov 2020, 19:39
Znuny Version: OTRS6
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Re: OTRS 6. How to automatically export CMDB?

Post by neillq »

Please, I can't do this without you :(
hkais
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Re: OTRS 6. How to automatically export CMDB?

Post by hkais »

RTFM? :shock:

What Znuny version are you running?
What OS are you running?
Where did you install Znuny (folder)?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
neillq
Znuny newbie
Posts: 9
Joined: 25 Nov 2020, 19:39
Znuny Version: OTRS6
Real Name: Tsimofey

Re: OTRS 6. How to automatically export CMDB?

Post by neillq »

I have this Znuny packages:
1.PNG
OS - Ubuntu 16.04 LTS


I have it by inheritance, I don't know exactly where Znuny is installed
Sorry :(
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wurzel
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Re: OTRS 6. How to automatically export CMDB?

Post by wurzel »

Hi,

we also do not know where it is installed. You sould seek out for professional support.
Or ask the previous owner.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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