I tried in the "Add Note > Text" textarea to use
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<OTRS_OWNER_UserLogin>
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[<OTRS_OWNER_UserLogin>]
How can I use variables in Generic Agent?
Which variables are possible to use?
Moderator: crythias
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<OTRS_OWNER_UserLogin>
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[<OTRS_OWNER_UserLogin>]
@zzz can you share me a screenshot of how you added it to GA?