Text Input field not working

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PhyrePhoX
Znuny advanced
Posts: 132
Joined: 05 Dec 2007, 10:56
Znuny Version: 5.0.24 (with ITSM Mo

Text Input field not working

Post by PhyrePhoX »

Hi,

i installed znuny 6.4.3, and before testing anything i updated to 6.4.4. - so i am not sure if the problem i am about to describe is actually from the update or from the beginning:

In all dialogues where i can/must enter text, the text input field is "inactive", i cannot use it.
For example in the change owner dialogue:
Screenshot from 2022-11-29 15-11-15.png
It doesnt matter which user it is, so it doesnt seem to be a rights issue (in otrs, at least).
I also checked otrs & apache logs and didnt find a clue.

What could it be?

And while we are at it - what is the best way to debug problems like that, are there any other logfiles i am missing?
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OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
skullz
Znuny superhero
Posts: 618
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
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Re: Text Input field not working

Post by skullz »

During the update script, the script will ask to migrate the sysconfig? Did you select yes?

This sysconfig is regarding the rich text editor

Or try

Code: Select all

otrs.Console.pl Maint::Config::Rebuild --cleanup
otrs.Console.pl Maint::Config::Rebuild
otrs.Console.pl Maint::Config::Sync
PhyrePhoX
Znuny advanced
Posts: 132
Joined: 05 Dec 2007, 10:56
Znuny Version: 5.0.24 (with ITSM Mo

Re: Text Input field not working

Post by PhyrePhoX »

thanks! That was it!
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
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