IMAP/IMAPTLS doesnot work anymore

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sidrah
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IMAP/IMAPTLS doesnot work anymore

Post by sidrah »

Hi

Microsoft has stopped the support of basic authentication.
We wwre using IMAPTLS to fetch emails which is not possible now. Tickets from emails cant b created anymore. We are stuck as other listed protocols of imap/pop are also not suported to fetch emails from office 365.

I would appreciate a quick help to fix this issue.
I m using otrs 5.
jojo
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Re: IMAP/IMAPTLS doesnot work anymore

Post by jojo »

You need to upgrade to a version of OTRS or a fork which supports OAuth2 for inbound mail. OTRS 5 is out of support since several years
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sidrah
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Re: IMAP/IMAPTLS doesnot work anymore

Post by sidrah »

Thanks for your response.
Is oAuth2 supported in OTRS 6?

I read the documentation of OTRS 6, but the email protocols are same as of OTRS 5.
jojo
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Re: IMAP/IMAPTLS doesnot work anymore

Post by jojo »

OTRS 6 is also out of support since more than 2 years and has known vulnerabilities. Therefore it also des not support OAuth2
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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sidrah
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Re: IMAP/IMAPTLS doesnot work anymore

Post by sidrah »

Okay. It means we have to move to commerical version i.e. OTRS 8?
root
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Re: IMAP/IMAPTLS doesnot work anymore

Post by root »

Hi,

You have to update to Znuny 6.4, which offers OAuth2 authentication. The migration goes from 5.0 => 6.0 => 6.1 => 6.2 => 6.3 => 6.4.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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sidrah
Znuny newbie
Posts: 6
Joined: 04 Oct 2019, 06:50
Znuny Version: OTRS 5 COMMUNITY
Real Name: Sidrah
Company: PARCO

Re: IMAP/IMAPTLS doesnot work anymore

Post by sidrah »

Thanks for your response.

Is OTRS and Znuny are the same?
Otrs 6.4 is same as Znuny 6.4?
I am little confused about Znuny( as a fork of otrs) ?

I would appreciate if you please shed some light to clarify.
root
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Re: IMAP/IMAPTLS doesnot work anymore

Post by root »

Hi,

Znuny is a fork of OTRS, started when the vendor abandoned open source. For more details read https://www.znuny.org/en/blog/why

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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