OTRS/Znuny Ticket Creation REST API with JWT Authentication

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stefan3001
Znuny newbie
Posts: 3
Joined: 23 May 2023, 13:29
Znuny Version: Community edition
Real Name: Stefan

OTRS/Znuny Ticket Creation REST API with JWT Authentication

Post by stefan3001 »

Hi,

anyone here, who has already created a REST API for ticket creation with JWT Authentication with Znuny or OTRS?
I want to create tickets from a separate web server. The web server should authenticate itself to the OTRS server using a JWT token.
I'm already running the pure REST API for ticket creation(https://itgovernanceportal.com/znuny/ac ... -via-rest/), but I'm having problems with the JWT authentication.

Kind regards
Stefan
root
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Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
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Re: OTRS/Znuny Ticket Creation REST API with JWT Authentication

Post by root »

Hi,

There is not option for JWT authentication when using the ticket operations. JWT is only available for outbound connections.

- Roy
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