Send all outgoing mails of a queue as cc

Moderator: crythias

Post Reply
William77
Znuny newbie
Posts: 4
Joined: 03 Apr 2024, 14:13
Znuny Version: 6.5
Real Name: William

Send all outgoing mails of a queue as cc

Post by William77 »

Hello,
we use Znuny 6.5. One of our customer has asked if it is possible to send all outgoing mails for a certain queue from our Znuny-system to a defined external mailaddress as cc (e.g. all outgoing mails (auto-replies and agent-replies) from the queue "testqueue" should also be sent as cc to "ticketsystem@customer.com"). Is this possible?
root
Administrator
Posts: 4143
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Send all outgoing mails of a queue as cc

Post by root »

Hi,

No, there is no configuration for this in the ticket system. But you could utilize a local MTA to do so. Don't know if it's possible in your environment.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
hkais
Znuny wizard
Posts: 315
Joined: 16 Apr 2016, 08:55
Znuny Version: see in post
Real Name: Hans
Contact:

Re: Send all outgoing mails of a queue as cc

Post by hkais »

it would be possible with custom coding.
But maybe you shall explain the requirement behind it.

Using CCs with a service management tool sounds like doing the service management ass backwards (not ment to be rude, but did not find better translations...)
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
Reedu
Znuny newbie
Posts: 33
Joined: 11 Mar 2013, 15:08
Znuny Version: Znuny 6.1.2
Real Name: Adam

Re: Send all outgoing mails of a queue as cc

Post by Reedu »

It looks like dupliacate of viewtopic.php?f=53&t=44022.
I would use Notifications. Maybe it won't be a pretty but it should work.
William77
Znuny newbie
Posts: 4
Joined: 03 Apr 2024, 14:13
Znuny Version: 6.5
Real Name: William

Re: Send all outgoing mails of a queue as cc

Post by William77 »

thanks for the answers. At the moment we don't need it after all. If it should become topical again, i will try it via notifications.
Post Reply