Possible to make Dynamic Fields mandatory for specific roles only?

[hkais]

Hi there,

I am struggeling around with defining a dynamic field (dropdown) to be mandatory for specific roles only. So end users in specific roles are required to set a value and to clarify it before moving on with the ticket. But I have other roles, who shall not be enforced to set the value, since they cannot know that detail.

The idea was to use a ACL for that but I could not find a solution so far. Are there any advices?

My first approach was to define the dynamic field via Screens to be mandatory, but to reduce the mandatory to optional for specific roles
The second approach was to define dynamic field via Screens to be optional, and to enforce this field to be mandatory to specific roles

Both approaches would be okay for me, but sadly on both paths I end up with a issue in defining the ACL accordingly.

I found this viewtopic.php?t=39162 but i could not reproduce it on my end.

Is that even possible?


best wishes

[skullz]

Not possible without development..

However, if you in process ticket, you can create 2 activity dialog.
One contains mandatory field and another contain optional field..

Then use ACL to hide and show these activity dialog based on their role.

[hkais]

Not possible without development..

do you have a brief path how the custom development may look like?