Hi,
Is there a way to generate statistics/report at the backend? I have been receiving requests from agents to have an automated statistics generation. for example, generate a list of tickets that were left open at the end of each day.
Thanks in advance
scheduled/automated stats report generation
Moderator: crythias
Re: scheduled/automated stats report generation
Hi,
You can create stats from the command line, and then automatically send them to an email address. If you'd do this from Cron, you'd be good...
http://doc.otrs.org/2.4/en/html/x2606.h ... ts-mkstats
--
Mike
You can create stats from the command line, and then automatically send them to an email address. If you'd do this from Cron, you'd be good...
http://doc.otrs.org/2.4/en/html/x2606.h ... ts-mkstats
--
Mike
huntingbears.nl - @michielbeijen on Twitter
Re: scheduled/automated stats report generation
Thanks Mike,
This is what I'm looking for.
This is what I'm looking for.