I am fairly new to OTRS and I am finding my way round ok but I have a question
Is there any way to add a coloumn on the dasboard to show the status of tickets ?
Thanks Jon
Dashboard Status Help
Moderator: crythias
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Re: Dashboard Status Help
The tickets are categorized already for their status on the dashboard. Open, New, Locked, My Queues ...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Dashboard Status Help
Sorry I will expand a little
Tickets that are in the Open queue have different states against them for example:
Awaiting Data
Part Request
Pending Software company etc
It was these that I would like to view at dashboard level
Tickets that are in the Open queue have different states against them for example:
Awaiting Data
Part Request
Pending Software company etc
It was these that I would like to view at dashboard level
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- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Dashboard Status Help
I edited AgentDashboardTicketGeneric.dtl (added the middle td here.)
But you'll have to determine the field that applies for your case.
Code: Select all
<div title="$QData{"Title"}">$QData{"Title","70"}</div>
</td>
<td>$Data{"State"}</td> <!-- this one -->
<td>$QData{"Time"}</td>
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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