My current configuration checks customers against my AD structure and I've added a second section in Config.pm to look up against additional fields of the customer_user table in the OTRS database. Our customers are looked up under AD (LDAP) and I want to add printers as additional entities in the second section of the Config.pm.
I'm able to add devices with the customized view under the Config.pm.
![Image](http://dshelp.umaryland.edu/images/otrs1.png)
I'm able to search and find them as customers in Phone-Ticket, however I'm not getting a Customer History for the printers (I've generated a few test tickets to see if they show in the customer history.) This is the first issue I'm having.
My second issue is that when I search to find the printer I've added I want to have the additional fields listed under Customer User Management as well as change what fields are required for and not required.
![Image](http://dshelp.umaryland.edu/images/otrs2.png)