GenericAgent

[kenmurimi]

i have added jobs on generic agents to move escalated tickets to level 2 agents. when i click on the run now button (x) on the job list for a particular job the tickets are escalated according to the settings for the job, i have set the Schedule (have selected all the minutes hours and days because i want any ticket escalated at any time to be moved to level 2) but the jobs are not automatically run. i have also configured mail account to fetch emails which was working well but now its no longer working unless i use the run now (x) button.

any help on how to correct this greatly appreciated

[crythias]

You should check your logs and find out if [whatever your OS is]'s scheduler is functioning.

[kenmurimi]

thanks crythias

i have this errors

[Fri Jun 11 15:10:01 2010][Error][Kernel::System::PID::PIDGet][172] Table '.\otrs\process_id' is marked as crashed and should be repaired, SQL: 'SELECT process_name, process_id, process_host, process_create FROM process_id WHERE process_name = ?'
[Fri Jun 11 15:10:01 2010][Error][Kernel::System::PID::PIDDelete][209] Table '.\otrs\process_id' is marked as crashed and should be repaired, SQL: 'DELETE FROM process_id WHERE process_name = ? AND process_host = ?'
[Fri Jun 11 15:10:01 2010][Error][Kernel::System::PID::PIDCreate][144] Table '.\otrs\process_id' is marked as crashed and should be repaired, SQL: 'INSERT INTO process_id (process_name, process_id, process_host, process_create) VALUES (?, ?, ?, ?)'
[Fri Jun 11 15:10:01 2010][Error][Kernel::System::PID::PIDGet][172] Table '.\otrs\process_id' is marked as crashed and should be repaired, SQL: 'SELECT process_name, process_id, process_host, process_create FROM process_id WHERE process_name = ?'
[Fri Jun 11 15:10:01 2010][Error][Kernel::System::PID::PIDDelete][209] Table '.\otrs\process_id' is marked as crashed and should be repaired, SQL: 'DELETE FROM process_id WHERE process_name = ? AND process_host = ?'
[Fri Jun 11 15:10:01 2010][Error][Kernel::System::PID::PIDCreate][144] Table '.\otrs\process_id' is marked as crashed and should be repaired, SQL: 'INSERT INTO process_id (process_name, process_id, process_host, process_create) VALUES (?, ?, ?, ?)'

i am using windows vista
what does this mean? is this the cause of the scheduling fail??

[crythias]

You might google for mysql repair table. Make a backup/mysqldump first.