Hi all again,
One more question if you please.
How can i configure mail notification when a ticket escalates due to SLA expire?
is it possible to set a recipient ou CC?
Thanks
Mail notification when Escalating tickets
Moderator: crythias
Mail notification when Escalating tickets
System:
Fedora 13
OTRS 2.4.7
ITSM 2.1.1
Fedora 13
OTRS 2.4.7
ITSM 2.1.1
Re: Mail notification when Escalating tickets
This may Help: http://forums.otrs.org/viewtopic.php?f= ... 75&p=22186
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
Re: Mail notification when Escalating tickets
Thanks for you help but i'm lost in translation...
I wish for a samewhat simpler explanation... for instance... if I escalate a ticket what's the adventadge? is someone notified?
shouldn't it have an alarme bell warning someone to watch out?
I'm sorry but I'm too new at OTRS please bare with me
Thanks again
I wish for a samewhat simpler explanation... for instance... if I escalate a ticket what's the adventadge? is someone notified?
shouldn't it have an alarme bell warning someone to watch out?
I'm sorry but I'm too new at OTRS please bare with me
Thanks again
System:
Fedora 13
OTRS 2.4.7
ITSM 2.1.1
Fedora 13
OTRS 2.4.7
ITSM 2.1.1