Dear fellow users, support engineers, etc.,
Since my company delivers services within the timeframe 08:30 - 17:00 during business days, I am also willing to implement this in OTRS.
But, as I just discovered OTRS can only handle a granularity of one hour.
Before we start redefining our SLA's, our service windows so to speak, I would like to find out if one of you also has this situation and how you handled this.
Thanks in advance!
Adjust timeworkinghours to 08:30, 9:30 etc.
Moderator: crythias
Re: Adjust timeworkinghours to 08:30, 9:30 etc.
I didn't notice this problem up to now (since it doesn't happen to our work time), but it's a real big problem if it's that way (and AFAIK, it is)...jtmellema wrote:(...) OTRS can only handle a granularity of one hour.(...)
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
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Re: Adjust timeworkinghours to 08:30, 9:30 etc.
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OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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