locked tickets link shows (0) tickets yet i heve some locked
Moderator: crythias
locked tickets link shows (0) tickets yet i heve some locked
Hi?
My Locked ticket link shows I have zero (0) locked tickets yet I have some I have locked. on clicking on the link it directs me to the locked tickets but the problem is it shows zero at the link but still directs me to all my locked tickets.Earlier on it used to work.
I also want to remove the link "new message" but cant find it on the dtl files..
any ideas on how to solve this greatly appreciated
My Locked ticket link shows I have zero (0) locked tickets yet I have some I have locked. on clicking on the link it directs me to the locked tickets but the problem is it shows zero at the link but still directs me to all my locked tickets.Earlier on it used to work.
I also want to remove the link "new message" but cant find it on the dtl files..
any ideas on how to solve this greatly appreciated
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
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Re: locked tickets link shows (0) tickets yet i heve some lo
You can't find New message in the dtl files because the code is generated in NavBarLockedTickets.pm
Comment or remove (after backup of the file) and you won't see it anymore. This doesn't appear to be configurable to show or not.$Text = $Self->{LayoutObject}->{LanguageObject}->Get('New message') . " ($LockedData{New})";
$Return{'0999989'} = {
Block => 'ItemPersonal',
Description => $Text,
Name => $Text,
Image => 'new-message.png',
Link => 'Action=AgentTicketLockedView&Filter=New',
AccessKey => 'm',
};
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Re: locked tickets link shows (0) tickets yet i heve some lo
Thanks a lot Crythias. It worked perfectly.
Do you know why on my locked tickets it is showing zero (0) yet I have some I have locked.
I have:
= $Self->{LayoutObject}->{LanguageObject}->Get('My Tickets') . " ";
$Return{'0999999'} = {
Block => 'ItemPersonal',
Description => $Text,
Name => $Text,
Image => 'personal.png',
Link => 'Action=AgentTicketLockedView',
AccessKey => 'k',
};
Do you know why on my locked tickets it is showing zero (0) yet I have some I have locked.
I have:
= $Self->{LayoutObject}->{LanguageObject}->Get('My Tickets') . " ";
$Return{'0999999'} = {
Block => 'ItemPersonal',
Description => $Text,
Name => $Text,
Image => 'personal.png',
Link => 'Action=AgentTicketLockedView',
AccessKey => 'k',
};
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
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- Moderator
- Posts: 644
- Joined: 19 Jun 2007, 17:11
- Znuny Version: various
- Real Name: Daniel Obée
- Location: Berlin
Re: locked tickets link shows (0) tickets yet i heve some lo
Wouldn't it be much easier to just uncheck Frontend::Module###AgentTicketLockedView ?crythias wrote:You can't find New message in the dtl files because the code is generated in NavBarLockedTickets.pm
(...)
Comment or remove (after backup of the file) and you won't see it anymore. This doesn't appear to be configurable to show or not.
Greets
Daniel
Re: locked tickets link shows (0) tickets yet i heve some lo
Thanks Tisar. BEST IDEA
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
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Re: locked tickets link shows (0) tickets yet i heve some lo
Tisar: Thanks for that information. Sometimes I go for the hard solution.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: locked tickets link shows (0) tickets yet i heve some lo
Hi, did you resolve this issue? I have the same problem.kenmurimi wrote:Hi?
My Locked ticket link shows I have zero (0) locked tickets yet I have some I have locked. on clicking on the link it directs me to the locked tickets but the problem is it shows zero at the link but still directs me to all my locked tickets.Earlier on it used to work.
Peter
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customer can not see close ticked text
when a agent close the ticket and add some text for customer but closed tickets is only show the replied text not show to customer.
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Re: locked tickets link shows (0) tickets yet i heve some lo
First, please open a new topic for a new question.
Second, if the close ticket note is and internal note, not an external, it will not show to the customer. In my case, I have turned off almost everything on close ticket so another department can simply close ticket without filling out a big form. If I want to be sure to send a close note to a customer, I use the Compose Answer next State closed successful.
Second, if the close ticket note is and internal note, not an external, it will not show to the customer. In my case, I have turned off almost everything on close ticket so another department can simply close ticket without filling out a big form. If I want to be sure to send a close note to a customer, I use the Compose Answer next State closed successful.
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Re: locked tickets link shows (0) tickets yet i heve some lo
So I will repost this question:petersk wrote:Hi, did you resolve this issue? I have the same problem.kenmurimi wrote:Hi?
My Locked ticket link shows I have zero (0) locked tickets yet I have some I have locked. on clicking on the link it directs me to the locked tickets but the problem is it shows zero at the link but still directs me to all my locked tickets.Earlier on it used to work.
Peter
Kenmurimi, did you resolve this issue? I have the same problem.
Re: locked tickets link shows (0) tickets yet i heve some lo
I was not able to resolve that, what i finally did was i removed the "messages" button then renamed the locked tickets button to "my tickets" without the "()" on NavBarLockedTickets.pm so that on clicking on the button it shows all the tickets with owner as that agent (who is logged on) which is ok for me.
i.e
# get user lock data
my %LockedData = $Self->{TicketObject}->GetLockedCount( UserID => $Self->{UserID} );
my $Text
= $Self->{LayoutObject}->{LanguageObject}->Get('My Tickets') . " ";
$Return{'0999999'} = {
Block => 'ItemPersonal',
Description => $Text,
Name => $Text,
Image => 'personal.png',
Link => 'Action=AgentTicketLockedView',
AccessKey => 'k',
};
on AgentTicketLockedView.pl changed
# get locked viewable tickets...
my $SortByS = $SortBy;
if ( $SortByS eq 'CreateTime' ) {
$SortByS = 'Age';
}
my %Filters = (
All => {
Name => 'All',
Prio => 1000,
Search => {
Result => 'ARRAY',
Limit => 1000,
StateType => [ 'pending reminder', 'pending auto', 'open', 'new', 'merged' ],
OwnerIDs => [ $Self->{UserID} ],
OrderBy => $OrderBy,
SortBy => $SortByS,
UserID => 1,
Permission => 'ro',
},
},
i.e
# get user lock data
my %LockedData = $Self->{TicketObject}->GetLockedCount( UserID => $Self->{UserID} );
my $Text
= $Self->{LayoutObject}->{LanguageObject}->Get('My Tickets') . " ";
$Return{'0999999'} = {
Block => 'ItemPersonal',
Description => $Text,
Name => $Text,
Image => 'personal.png',
Link => 'Action=AgentTicketLockedView',
AccessKey => 'k',
};
on AgentTicketLockedView.pl changed
# get locked viewable tickets...
my $SortByS = $SortBy;
if ( $SortByS eq 'CreateTime' ) {
$SortByS = 'Age';
}
my %Filters = (
All => {
Name => 'All',
Prio => 1000,
Search => {
Result => 'ARRAY',
Limit => 1000,
StateType => [ 'pending reminder', 'pending auto', 'open', 'new', 'merged' ],
OwnerIDs => [ $Self->{UserID} ],
OrderBy => $OrderBy,
SortBy => $SortByS,
UserID => 1,
Permission => 'ro',
},
},
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
Re: locked tickets link shows (0) tickets yet i heve some lo
The same problem started to happen here, without apparent cause: how I can solve it?petersk wrote:So I will repost this question:petersk wrote:Hi, did you resolve this issue? I have the same problem.kenmurimi wrote:Hi?
My Locked ticket link shows I have zero (0) locked tickets yet I have some I have locked. on clicking on the link it directs me to the locked tickets but the problem is it shows zero at the link but still directs me to all my locked tickets.Earlier on it used to work.
Peter
Kenmurimi, did you resolve this issue? I have the same problem.
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
Re: locked tickets link shows (0) tickets yet i heve some lo
hi petersk,
I was not able to resolve that issue and I gave up on it. u can check my previous post on this topic.
I don't know why that happens.
U can re-post the question, we might get some more info on it from other OTRS guys
Regards
I was not able to resolve that issue and I gave up on it. u can check my previous post on this topic.
I don't know why that happens.
U can re-post the question, we might get some more info on it from other OTRS guys
Regards
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
Re: locked tickets link shows (0) tickets yet i heve some lo
This pb is because you probably change this parametre:
Ticket::ViewableLocks:
Viewable locks. Default: unlock, tmp_lock.
adding 'lock' ticket in viewable .
It is my case .
Is it yours ?
Ticket::ViewableLocks:
Viewable locks. Default: unlock, tmp_lock.
adding 'lock' ticket in viewable .
It is my case .
Is it yours ?
Re: locked tickets link shows (0) tickets yet i heve some lo
Thanks rjmlyon69. Thats my case too.
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database