hi all?
I installed FAQ and is working well. when creating new articles i don't want to have the symptoms field i only want to have the problem, solution and the comments fields. if its possible i would like to remove the symptoms completely in my FAQ. i have searched in the dtl and pm file and i am not getting where to do that.
any help greatly appreciated
thanks in advance
remove symptoms field in FAQ new article
Moderator: crythias
remove symptoms field in FAQ new article
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
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Re: remove symptoms field in FAQ new article
You can simply deactivate the field in the sysconfig.
Greets
Daniel
Greets
Daniel
Re: remove symptoms field in FAQ new article
on the FAQ -> Core::Itemtisar wrote:You can simply deactivate the field in the sysconfig.
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
Re: remove symptoms field in FAQ new article
Thanks a lot guys!
I am using English only for my OTRS and so i don't need the language drop-down when creating a new article. Do you know how i can remove that on the new article form?
thanks in advance
I am using English only for my OTRS and so i don't need the language drop-down when creating a new article. Do you know how i can remove that on the new article form?
thanks in advance
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
Re: remove symptoms field in FAQ new article
Hello everyone,
I tried to deactivate the field in the sysconfig.
However when i try it.. it wont uncheck the field. Its frozen.
Any ideas?
Thanks in advance.
Fabian
I tried to deactivate the field in the sysconfig.
However when i try it.. it wont uncheck the field. Its frozen.
Any ideas?
Thanks in advance.
Fabian