changed customer header/footer does not work

[DerRudi]

Hi,

I've setup a new customer (login) template (CustomerLogin.dtl; CustomerHeader.dlt; CustomerFooter.dtl;) as indicated in some topics and documentation (copy relevant .dtl's to directory 'Company' from 'Standard' directory; put new template name into mysql database manually; set default theme to 'Company' in admin area for frontend;) which works fine for the customer login screen.

However after the customer is logged in, the next screens still use the header and footer templates/css from the 'Standard' template/directory.

where did I get it wrong?

thanks
DerRudi

[fbobraga]

after the customer is logged in, the next screens still use the header and footer templates/css from the 'Standard' template/directory.

OTRS is taking the theme from the customer preferences (probably the theme in customer preferences was set before the default theme was choosen for this customer)

[DerRudi]

Sorry, but where can I set that information?
still learning, so hope you can forgive the ignorant questions

[fbobraga]

After a customer login, he can change it in the "Preferences" section

[DerRudi]

Sorry, but that is not there: Language, Password, # Tickets, Closed Tickets and QueueView are the only ones a customer sees.

[fbobraga]

My bad: not looked there after setup the default theme, like sad in http://doc.otrs.org/2.4/en/html/c2079.html , and it really doesn't exists after that... you can try to look (and clean) it in the table customer_preferences on your (MySQL?) DB

[DerRudi]

ok. solved: typo when modifying the mysql database.

thanks for the help