Hi,
I've setup a new customer (login) template (CustomerLogin.dtl; CustomerHeader.dlt; CustomerFooter.dtl;) as indicated in some topics and documentation (copy relevant .dtl's to directory 'Company' from 'Standard' directory; put new template name into mysql database manually; set default theme to 'Company' in admin area for frontend;) which works fine for the customer login screen.
However after the customer is logged in, the next screens still use the header and footer templates/css from the 'Standard' template/directory.
where did I get it wrong?
thanks
DerRudi
changed customer header/footer does not work
Moderator: crythias
changed customer header/footer does not work
otrs 2.4.7 on XP (test)
DerRudi
DerRudi
Re: changed customer header/footer does not work
OTRS is taking the theme from the customer preferences (probably the theme in customer preferences was set before the default theme was choosen for this customer)DerRudi wrote:after the customer is logged in, the next screens still use the header and footer templates/css from the 'Standard' template/directory.
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
Re: changed customer header/footer does not work
Sorry, but where can I set that information?
still learning, so hope you can forgive the ignorant questions![Confused :?](./images/smilies/icon_confused.gif)
still learning, so hope you can forgive the ignorant questions
![Confused :?](./images/smilies/icon_confused.gif)
otrs 2.4.7 on XP (test)
DerRudi
DerRudi
Re: changed customer header/footer does not work
After a customer login, he can change it in the "Preferences" section
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
Re: changed customer header/footer does not work
Sorry, but that is not there: Language, Password, # Tickets, Closed Tickets and QueueView are the only ones a customer sees.
otrs 2.4.7 on XP (test)
DerRudi
DerRudi
Re: changed customer header/footer does not work
My bad: not looked there after setup the default theme, like sad in http://doc.otrs.org/2.4/en/html/c2079.html , and it really doesn't exists after that... you can try to look (and clean) it in the table customer_preferences on your (MySQL?) DB
Evaluation/pilot: OTRS 2.4.7 on Linux (CentOS 5.4) with MySQL database connected to an Active Directory for Agents and Customers.
Re: changed customer header/footer does not work
ok. solved: typo when modifying the mysql database. ![Laughing :lol:](./images/smilies/icon_lol.gif)
thanks for the help
![Laughing :lol:](./images/smilies/icon_lol.gif)
thanks for the help
otrs 2.4.7 on XP (test)
DerRudi
DerRudi