pending auto close
Moderator: crythias
pending auto close
hi.
i have a problem with this function, it doesn't work, when the timer reach 0 the function don't change the ticket state to closed, timer continues counting in negative values (1, 0, -1, -2, -3....)
can someone help me?
thanks
i have a problem with this function, it doesn't work, when the timer reach 0 the function don't change the ticket state to closed, timer continues counting in negative values (1, 0, -1, -2, -3....)
can someone help me?
thanks
OTRS 3.0
Re: pending auto close
Has anyone found a solution for this? I am having this same problem. I am using version 3.0.3
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Re: pending auto close
are you using Windows?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: pending auto close
Make sure cronW is running.
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Re: pending auto close
hey,
I did some research on my system. I'm actually running OTRS Ver. 3.0.3 on Ubuntu 11.04 with MySQL database 5.1.49. Sorry for the mix up. Cronw is not running on this Linux box for OTRS
I did some research on my system. I'm actually running OTRS Ver. 3.0.3 on Ubuntu 11.04 with MySQL database 5.1.49. Sorry for the mix up. Cronw is not running on this Linux box for OTRS
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
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Re: pending auto close
did you change the default next status name? Are there any specific errors in the System Log?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: pending auto close
I believe so. I have Ticket::StateAfterPending set to "Closed" and there are no syslog error message. I have setup a job in the Generic Agent but I am only able to run that manually.
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
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Re: pending auto close
do all the files in your otrs cron directory end in .dist?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: pending auto close
Yes. All files in my Cron directory ends in .dist
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
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Re: pending auto close
copy them without the .dist
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Re: pending auto close
I tried that and gave it a day or so and the issue still occur. it seem as if the pending tickets are not keeping up with the time. I saw this in my otrs.pendingjobs.pl file (located in otrs/bin):
use Date::Pcalc qw(Day_of_Week Day_of_Week_Abbreviation);
# common objects
my %CommonObject;
$CommonObject{LogObject} = Kernel::System::Log->new(
LogPrefix => 'OTRS-otrs.PendingJobs.pl',
%CommonObject,
);
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);
$CommonObject{UserObject} = Kernel::System::User->new(%CommonObject);
$CommonObject{StateObject} = Kernel::System::State->new(%CommonObject);
use Date::Pcalc qw(Day_of_Week Day_of_Week_Abbreviation);
# common objects
my %CommonObject;
$CommonObject{LogObject} = Kernel::System::Log->new(
LogPrefix => 'OTRS-otrs.PendingJobs.pl',
%CommonObject,
);
$CommonObject{DBObject} = Kernel::System::DB->new(%CommonObject);
$CommonObject{TicketObject} = Kernel::System::Ticket->new(%CommonObject);
$CommonObject{UserObject} = Kernel::System::User->new(%CommonObject);
$CommonObject{StateObject} = Kernel::System::State->new(%CommonObject);
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
Re: pending auto close
Hey,
What are the criterias for a ticket to automatically closed? (i.e locked ticket, responsible, owner)
What are the criterias for a ticket to automatically closed? (i.e locked ticket, responsible, owner)
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
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Re: pending auto close
The criteria is set state pending auto close + or - and give it a time in the future.
If the state closed successful is renamed or the SysConfig option for next state is changed or invalid, you'd have additional problems, yet those should evidence themselves in the System log.
If the state closed successful is renamed or the SysConfig option for next state is changed or invalid, you'd have additional problems, yet those should evidence themselves in the System log.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: pending auto close
I believe this maybe the case. In my Core::Ticket is see this (1st attachment - Capture1.jpg)
and in my Agent::ViewPending I see this (2nd attahcment - Capture.jpg) You do not have the required permissions to view the files attached to this post.
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
Re: pending auto close
How can I change the States to its original options?
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
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Re: pending auto close
click the revert (little circle-arrow deal thingie) icon.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: pending auto close
Also be aware that a state TYPE is not the same as a state.
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Re: pending auto close
Yes I am aware of that. I believe someone screwed up when the state types were changed. I clicked on the revert arrow and nothing was changed
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49
Re: pending auto close
Is there a way to revert this entire system to default without affecting my tickets and user accts?
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49