I have implemented the patch from crythias here: http://forums.otrs.org/viewtopic.php?f=62&t=8753
This works perfectly, but I would like a way to either notify an agent or the sending email address?
There is a reject email function, but it is too global, hence why I will be using this patch. Maybe we can apply parts of it to this?
I don't understand the underlying code enough
![Sad :(](./images/smilies/icon_sad.gif)
Cheers,
Michael