[SOLVED][URGENT] Software error:
Moderator: crythias
[SOLVED][URGENT] Software error:
Keep getting this error
-----
Software error:
Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2137.
For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.
-----
Happens when I click on a link, such as create ticket or even login as customer, click on customer tickets, etc. Happens once, and then does not happen for a while or till something different is clicket?
Thanks
-----
Software error:
Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2137.
For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.
-----
Happens when I click on a link, such as create ticket or even login as customer, click on customer tickets, etc. Happens once, and then does not happen for a while or till something different is clicket?
Thanks
Last edited by kmdot on 06 Jan 2011, 15:59, edited 1 time in total.
[SOLVED]Re: [URGENT] Software error:
Checked file
perl -c /opt/otrs/Kernel/Config/Defaults.pm
/opt/otrs/Kernel/Config/Defaults.pm syntax OK
perl -c /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm syntax OK
perl -c /opt/otrs//Kernel/Config/Defaults.pm
/opt/otrs//Kernel/Config/Defaults.pm syntax OK
any ideas?
Here is the code from that block
# if require is usable, use it (because of better performance,
# if not, use do to do it on runtime)
if ( $Require ) {
##LINE 2137## if (! require $File ) {
die "ERROR: $!\n";
}
}
else {
if (! do $File ) {
die "ERROR: $!\n";
}
}
LINE 2137 IS THE SECOND IF STATEMENT
perl -c /opt/otrs/Kernel/Config/Defaults.pm
/opt/otrs/Kernel/Config/Defaults.pm syntax OK
perl -c /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm syntax OK
perl -c /opt/otrs//Kernel/Config/Defaults.pm
/opt/otrs//Kernel/Config/Defaults.pm syntax OK
any ideas?
Here is the code from that block
# if require is usable, use it (because of better performance,
# if not, use do to do it on runtime)
if ( $Require ) {
##LINE 2137## if (! require $File ) {
die "ERROR: $!\n";
}
}
else {
if (! do $File ) {
die "ERROR: $!\n";
}
}
LINE 2137 IS THE SECOND IF STATEMENT
Last edited by kmdot on 06 Jan 2011, 15:59, edited 1 time in total.
Re: [URGENT] Software error:
Hi, i'm using OTRS 2.4.7 and we also strated getting this error randomly since today.
Didn't upgrade or change anything on the server or OTRS.
What can be causing this?
Code: Select all
Software error:
Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2331.
What can be causing this?
[SOLVED]Re: [URGENT] Software error:
I have restarted OTRS/Apache and all is fine???
Re: [SOLVED][URGENT] Software error:
I have restarted ngnix and mysql on a server but the error still appears time to time. Is there a solution?
OTRS 3.0.4, FreeBSD, using not for IT but as a service desk only to effectively process customer's requests.
Re: [SOLVED][URGENT] Software error:
the problem is solved after upgrading to 3.0.5.
OTRS 3.0.4, FreeBSD, using not for IT but as a service desk only to effectively process customer's requests.
Re: [SOLVED][URGENT] Software error:
Dears,
I upgraded to OTR 3.0.6 yesterday and I am getting the same error as described above:
Software error:Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2137.
For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error.
The Syntax checks have both passed:
otrs:~# perl -c /opt/otrs/Kernel/Config/Defaults.pm
/opt/otrs/Kernel/Config/Defaults.pm syntax OK
otrs:~# perl -c /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm syntax OK
What can I do?
Thanks,
tanjix
I upgraded to OTR 3.0.6 yesterday and I am getting the same error as described above:
Software error:Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2137.
For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error.
The Syntax checks have both passed:
otrs:~# perl -c /opt/otrs/Kernel/Config/Defaults.pm
/opt/otrs/Kernel/Config/Defaults.pm syntax OK
otrs:~# perl -c /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm syntax OK
What can I do?
Thanks,
tanjix
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Re: [SOLVED][URGENT] Software error:
You upgraded from 2.4.5 to 3.0.6, so your situation isn't exactly the same.tanjix wrote:I upgraded to OTR 3.0.6 yesterday and I am getting the same error as described above:
did you run $OTRS_HOME/bin/otrs.RebuildConfig.pl ?
did you restart services?
do you have packages that were additions to 2.4? Make sure they're compatible with 3.0
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Re: [SOLVED][URGENT] Software error:
Yes. I performed the Upgrade step by step by following this: http://doc.otrs.org/3.0/de/html/upgrading.htmlcrythias wrote:did you run $OTRS_HOME/bin/otrs.RebuildConfig.pl ?
Yes.crythias wrote:did you restart services?
I had, but I removed them all and re-installed them.crythias wrote:do you have packages that were additions to 2.4? Make sure they're compatible with 3.0
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Re: [SOLVED][URGENT] Software error:
Im getting the Same Error:
Software error:
Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2129.
For help, please send mail to the webmaster, giving this error message and the time and date of the error.
I did some changes, but not related to these files i wish, V 3.011
Software error:
Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2129.
For help, please send mail to the webmaster, giving this error message and the time and date of the error.
I did some changes, but not related to these files i wish, V 3.011
-
- Znuny newbie
- Posts: 12
- Joined: 12 Dec 2011, 10:05
- Znuny Version: OTRS 3.1.0.beta2
- Company: Eximbank
- Location: Kiev, Uktraine
Re: [SOLVED][URGENT] Software error:
I've got the same problem at the same line (2129). Version of OTRS - 3.0.11.otrslanka wrote:Im getting the Same Error:
Software error:
Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2129.
For help, please send mail to the webmaster, giving this error message and the time and date of the error.
I did some changes, but not related to these files i wish, V 3.011
I've made some changes - translate my queues to russian. Maybe OTRS doesn't like non-latin characters in config?