[SOLVED][URGENT] Software error:

[kmdot]

Keep getting this error
-----

Software error:

Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2137.

For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.

-----

Happens when I click on a link, such as create ticket or even login as customer, click on customer tickets, etc. Happens once, and then does not happen for a while or till something different is clicket?

Thanks

[kmdot]

Checked file

perl -c /opt/otrs/Kernel/Config/Defaults.pm
/opt/otrs/Kernel/Config/Defaults.pm syntax OK

perl -c /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm syntax OK

perl -c /opt/otrs//Kernel/Config/Defaults.pm
/opt/otrs//Kernel/Config/Defaults.pm syntax OK

any ideas?

Here is the code from that block

# if require is usable, use it (because of better performance,
# if not, use do to do it on runtime)
if ( $Require ) {
##LINE 2137## if (! require $File ) {
die "ERROR: $!\n";
}
}
else {
if (! do $File ) {
die "ERROR: $!\n";
}
}

LINE 2137 IS THE SECOND IF STATEMENT

[rgomes]

Hi, i'm using OTRS 2.4.7 and we also strated getting this error randomly since today.

Code: Select all

Software error:
Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2331.

Didn't upgrade or change anything on the server or OTRS.

What can be causing this?

[kmdot]

I have restarted OTRS/Apache and all is fine???

[cjseriy]

I have restarted ngnix and mysql on a server but the error still appears time to time. Is there a solution?

[cjseriy]

the problem is solved after upgrading to 3.0.5.

[tanjix]

Dears,

I upgraded to OTR 3.0.6 yesterday and I am getting the same error as described above:

Software error:Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2137.
For help, please send mail to the webmaster ([no address given]), giving this error message and the time and date of the error.

The Syntax checks have both passed:

otrs:~# perl -c /opt/otrs/Kernel/Config/Defaults.pm
/opt/otrs/Kernel/Config/Defaults.pm syntax OK

otrs:~# perl -c /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm syntax OK


What can I do?

Thanks,

tanjix

[crythias]

I upgraded to OTR 3.0.6 yesterday and I am getting the same error as described above:

You upgraded from 2.4.5 to 3.0.6, so your situation isn't exactly the same.

did you run $OTRS_HOME/bin/otrs.RebuildConfig.pl ?

did you restart services?

do you have packages that were additions to 2.4? Make sure they're compatible with 3.0

[tanjix]

did you run $OTRS_HOME/bin/otrs.RebuildConfig.pl ?

Yes. I performed the Upgrade step by step by following this: http://doc.otrs.org/3.0/de/html/upgrading.html

did you restart services?

Yes.

do you have packages that were additions to 2.4? Make sure they're compatible with 3.0

I had, but I removed them all and re-installed them.

[otrslanka]

Im getting the Same Error:


Software error:

Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2129.

For help, please send mail to the webmaster, giving this error message and the time and date of the error.


I did some changes, but not related to these files i wish, V 3.011

[banzayats]

Im getting the Same Error:


Software error:

Attempt to reload /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 2129.

For help, please send mail to the webmaster, giving this error message and the time and date of the error.


I did some changes, but not related to these files i wish, V 3.011

I've got the same problem at the same line (2129). Version of OTRS - 3.0.11.
I've made some changes - translate my queues to russian. Maybe OTRS doesn't like non-latin characters in config?