Hello
Im planning to expand our use of otrs and use it for internal ticket aswell. From what i have understood the way to do it is under "New email ticket"
Is there any way to make the "*To:" line search after Agents aswell as customer, or do i have to point a new ldap backend to the same ou where my agents are?
Create ticket and assign it on a other agent
Moderator: crythias
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- Znuny Version: 3.0.9
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Re: Create ticket and assign it on a other agent
The way we 'got around' the issue of purely internal tickets was to create an 'internal' company, and assign ticket and responsibilities accordingly!
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks ![Smile :)](./images/smilies/icon_smile.gif)
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![Smile :)](./images/smilies/icon_smile.gif)
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
Re: Create ticket and assign it on a other agent
Yeah thats was what i thought.
Re: Create ticket and assign it on a other agent
So now im trying to add a the ldap backend where the customers are doing authentication against to. But i cant get that one to work, in my config http://pastebin.com/4HaFedVj i just get the first customer backend to work ($Self->{CustomerUser} = {) the second one should be the same settings as the $Self->{'AuthModule'} one in the begining, any ideas?