A customer sends an email in through the postmaster mailbox, and it gets converted into a ticket and an Auto-Response is sent out.
In the article that contains the customer's email, they have a signature with a picture, which displays fine within OTRS.
But any other communication that contains their original email with the picture, doesn't display this picture, instead it's
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[cid:image001.png@01CBF510.3865F940]<http://intranet/>
Is there somewhere in the sysconfig this can be changed? Or just simply turned off?
Extra Details:
Attachments/Articles are stored in the FS
Cheers,
Michael