Error: Need History Type

[nandozzi]

Hi all,
i have this problem when i set Responsible in a ticket. Anyone can tell me how to resolve it. I think it's a stupid thing, but i am a newbie of OTRS and so each error make me crazy...

Code: Select all

Error: Need HistoryType!
Comment:	
Bug Report:	

Traceback:	ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Fri Apr  8 09:55:02 2011

Message: Need HistoryType!

Traceback (31338): 
   Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232) Line: 109
   Module: Kernel::Modules::AgentTicketResponsible::Run (v1.58.2.3) Line: 536
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
   Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48

[nandozzi]

Ok, i have resolved my error.
Under Frontend::Agent::Ticket::ViewResponsible, i have to check the two boxes:


HistoryType:
HistoryComment:

Now it works.