Apache service won't start after 2.4->3.0

[plumbum]

Hi there.

I try to upgrade from OTRS 2.4.4 to 3.0.10 on Win.
I followed the UPGRADING manual (skipped SetPermission.pl though since I'm on Win) and the process ran absolutely flawlessly until the step when I need to start up Apache. It won't start, in the error log I see the following:

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[Thu Sep 15 15:39:04 2011] [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ C:/Program Files (x86)/OTRS/StrawberryPerl/perl/lib C:/Program Files (x86)/OTRS/StrawberryPerl/perl/site/lib . C:/Program Files (x86)/OTRS/Apache) at C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl line 67.\nBEGIN failed--compilation aborted at C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl line 67.\nCompilation failed in require at (eval 2) line 1.\n
[Thu Sep 15 15:39:04 2011] [error] Can't load Perl file: C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl for server 192.168.2.32:0, exiting...
[Thu Sep 15 15:39:18 2011] [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ C:/Program Files (x86)/OTRS/StrawberryPerl/perl/lib C:/Program Files (x86)/OTRS/StrawberryPerl/perl/site/lib . C:/Program Files (x86)/OTRS/Apache) at C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl line 67.\nBEGIN failed--compilation aborted at C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl line 67.\nCompilation failed in require at (eval 2) line 1.\n
[Thu Sep 15 15:39:18 2011] [error] Can't load Perl file: C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl for server 192.168.2.32:0, exiting...

Config.pm is present in the Kernel folder though. I wonder why it is looking for Config.pm in the unix-style named folders? And most importantly, how do I fix the whole thing?

[renee]

Perl can work with UNIX style directory paths on windows to. Perl has some kind of abstraction layer here...

Did you have a look if there is a Config.pm in <OTRS_HOME>/Kernel/ (Where <OTRS_HOME> is the path to the "root" directory of you OTRS installation)? What is the path to that directory? You may have to change the "lib" entries.

[plumbum]

Did you have a look if there is a Config.pm in <OTRS_HOME>/Kernel/ (Where <OTRS_HOME> is the path to the "root" directory of you OTRS installation)? What is the path to that directory?

Yes, Config.pm resides in C:\Program Files (x86)\OTRS\OTRS, moreover I tried to copy it to other folders mentioned in the error message. No go.

You may have to change the "lib" entries.

Could you, please, explain this in more detail?

[renee]

If you edit C:/PROGRA~2/OTRS/OTRS/scripts/apache2-perl-startup.pl, you'll find something like this:

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use lib "/opt/otrs/";
use lib "/opt/otrs/Kernel/cpan-lib";
use lib "/opt/otrs/Custom";

Here you have to replace "/opt/otrs/" with "C:/Program Files/OTRS/OTRS/" (or whatever the path is)

[plumbum]

Thanks, renee. That did the trick!