LDAP Contacts?

[knischan]

Hi. I tried searching, but "contact" finds a slew of stuff that is not relevant to my inquiry. I have LDAP setup to pull customer data. It works great, very happy. I have the following LDAP filter:

AlwaysFilter => '(&(objectclass=user)(mail=*))',

I have many Exchange contacts for people who work at my location, but not on my network. I tried to change the filter to:

AlwaysFilter => '(&(objectclass=user)(objectclass=contact)(mail=*))',

..but that broke everything. Couldn't even pull up user data then. Is it not possible to use contact information? Wasn't sure if I was just doing it wrong, or if that's not possible. Thanks!

[crythias]

you used & (AND) which meant match ALL the criteria...

[knischan]

Hmmm. I tried various other ways with varied degrees of fail. Finally, I figured hey, I should try using ADUC's custom search to test my LDAP queries. I finally got what I needed, users and contacts, using this:

(&(objectCategory=person)(|(objectClass=user)(objectClass=contact))(|(mail=*)))

Threw that into OTRS and I still get just users, not contacts. *sigh* I'm gonna be bald by the time the night is over lol.

PS, I also tried:

(&(objectClass=contact))

..and I got users and computer accounts (??) in my customers tab, but no contacts.

PPS.. I just thought hey, lets just disable filtering. Let it cull everything, wide open. STILL no contacts. Are contacts not supported? I can see them in ADUC, so I know they are there.

[crythias]

Can contacts be/are they members of the group?
Because they're not exactly "Entities with permissions"

[Kristian]

Hi all,

i still have the same problem like knischan. my otrs with a customer-ldap-backend doenst shows me my LDAP contacts.

Here is my filter:

Code: Select all

AlwaysFilter => '(&(objectCategory=CN=Person,.....)(!(userAccountControl=514))(mail=*)(!(sAMAccountName=res*))(!(sAMAccountName=admin*))(!(sAMAccountName=#*))(!(proxyAddresses=smtp:*.invalid)))'

It works very fine if i try this via my LDAP Browser and it shows me accounts and contacts.

There is any solution or another way to implement external email adresses with this customer-backend?

regards Kristian