Using ACL in New Phone Ticket

Moderator: crythias

Post Reply
xaviercmx
Znuny newbie
Posts: 32
Joined: 08 Feb 2011, 18:52
Znuny Version: OTRS 4

Using ACL in New Phone Ticket

Post by xaviercmx »

I have a question about "ACL", I used several examples of "ACL" but can not get the solution, when I create a "New Phone Ticket" the "ACL" does not apply, for example:

$Self->{TicketAcl}->{'ACL-Name-Test'} = {
# match properties
Properties => {
# current action match properties
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail'],
},
Queue => {
Name => ['IT Support'],
},
},
Possible => {
Ticket => {
Service => ['Word','Excel','Power Point'],
},
},
};

I used several examples of "ACL", but the "ACL" does nothing :( , am I doing something wrong? or does the "ACL" only works for customers?. You will have suggestions?, thanks.
micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: Using ACL in New Phone Ticket

Post by micshi »

Which directory your ACL pm file is saved in?

Micshi
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance
xaviercmx
Znuny newbie
Posts: 32
Joined: 08 Feb 2011, 18:52
Znuny Version: OTRS 4

Re: Using ACL in New Phone Ticket

Post by xaviercmx »

I saved "ACL" in file Config.pm (/opt/otrs/Kernel/Config.pm)
Post Reply