Keyboard shortcuts

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nilskm
Znuny newbie
Posts: 20
Joined: 29 Sep 2010, 09:50
Znuny Version: 6.0.30
Real Name: Nils

Keyboard shortcuts

Post by nilskm »

I've found the german page for keyboard shortcuts. Is this a complete list? Is it possible to register your own in any way?

German page:
http://wiki.otterhub.org/index.php?titl ... binationen
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Keyboard shortcuts

Post by yuri0001 »

Hi!
I tried it on 3.0.x and 3.1.1 in Russian localization - it's not work with this shortcuts anywhere in OTRS screens :(
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
CSL
Znuny expert
Posts: 159
Joined: 11 Nov 2011, 19:27
Znuny Version: 3.0.11

Re: Keyboard shortcuts

Post by CSL »

Nice find, I had no idea these existed - tried a few (English version) and they work great. As for adding your own, I've found this line amongst the javascript loaded on the dashboard screen:

Code: Select all

<li id="nav-FAQ" class="">
<a href="/otrs/index.pl?Action=AgentFAQExplorer" title="FAQ (q)" accesskey="q" >FAQ</a> 
It looks like this statement is providing the q shortcut key for the FAQ menu. I don't know what file this is contained in, but I'd guess somewhere in /opt/otrs/var/httpd/htdocs/js
Backend: OTRS 3.0.11 RedHat Enterprise Linux 6.2, Apache, MySQL with replication
Frontend: OTRS 3.0.11 RedHat Enterprise Linux 6.2 with SELinux, Apache SSL
yuri0001
Znuny superhero
Posts: 631
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: Keyboard shortcuts

Post by yuri0001 »

I'll try once more. I was wrong (CTRL+ALT instead of SHIHT+ALT)! But not all works, only some shortcuts.
You can see shortcuts to menu items in their tooltips wih mouse when you hover it over menu item.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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