Hi.
We are in the middle of testing OTRS and ITSM and have a question regarding the "Decision" link in incident tickets.
Is it possible to block progress of the ticket unless a decision has been logged?
It could also be that i'm missing the point of "Decision" altogether?
Correct use of Decisions
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intrepidfroot
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- Real Name: Matthew Smith
Re: Correct use of Decisions
I assumed the "Decision" option is there for the higher levels (i.e Manager, PM, VP, etc) to note their approvals for the Change Request.
OTRS Ver. 3.1.3 on Ubuntu 10.04 with MySQL database 5.1.49