Is there a possibility to mark tickets as unseen?
I looked in the database and changed the ticket_value in the ticket_flag table to "0". But nothing happend.
I also tried to delete the rows but the ticket is still "read" (no star)
Any ideas?
[Solved] Mark tickets as Unseen
Moderator: crythias
[Solved] Mark tickets as Unseen
Last edited by FiL on 28 Aug 2012, 14:51, edited 1 time in total.
Dev
OTRS-Version: 3.1.7
System: Ubuntu Linux
Prod
OTRS-Version 3.0.9
System: Ubuntu Linux
OTRS-Version: 3.1.7
System: Ubuntu Linux
Prod
OTRS-Version 3.0.9
System: Ubuntu Linux
Re: Mark tickets as Unseen
Found the solution. I have to change the owner to another one. (Postmaster for example)
Dev
OTRS-Version: 3.1.7
System: Ubuntu Linux
Prod
OTRS-Version 3.0.9
System: Ubuntu Linux
OTRS-Version: 3.1.7
System: Ubuntu Linux
Prod
OTRS-Version 3.0.9
System: Ubuntu Linux