One of the OTRS Feature Add-ons is OTRSImportantArticle. We just installed it and really like it. It puts a red exclamation on the article summary in the ticket zoom view (same spot as the unread indicator).
I would like to add the exclamation to the article detail below the summary as well, especially when the view is expanded to all articles.
I'm having trouble figuring out where I need to put the code for the lower part of the ticket zoom.
Does anyone have any ideas?
Tom
OTRSImportantArticle
Moderator: crythias