After update OTRS from 3.1. to 3.2.2 we've faced with a problem that OTRS were not sending any notification to Nagios/ICINGA after the ticked was locked.
We've update NagiosAcknowledge.pm from 1.12 to 1.13 (http://source.otrs.org/viewvc.cgi/Syste ... ket/Event/), then we had to changed Nagios::Acknowledge::FreeField::Host and Nagios::Acknowledge::FreeField::Service from TicketFreeTextx to DynamicField_TicketFreeTextx.
Now it's seems to work.
Maybe it'll help someone.
[SystemMonitoring] NagiosAcknowledge not working
Moderator: crythias