Hello everybody!
We have an automated system to send to our OTRS email address, new support tickets. This emails contain a table with different data from the customer and the detail of the problem. All the emails come from a noreply@... account. One of the content of the table is the email address of the customer.
How Can I change the response email address on the new generated ticket?
I can't find the way to find the email address on the body of the email.
I can't find the correct header to change the response email address.
Anyone have some kind of help?
Thanks in advance!
Postmaster Filter -> change response email address.
Moderator: crythias
Re: Postmaster Filter -> change response email address.
procmail can do that for you.
maybe it would be better building the correct mail header at sending server side. sending with mail-adress given by the customer.
maybe it would be better building the correct mail header at sending server side. sending with mail-adress given by the customer.
1: OTRS 3.1.21 + Support + MasterSlave @ CentOS 6.5 , MySQL
2: Test: OTRS 3.1.21 + Support + MasterSlave @ CentOS 6.5 , MySQL
3: Test-2: OTRS 3.3.x + Support + MasterSlave @ CentOS 6.5 , MySQL (iphone, idoit-trash)
2: Test: OTRS 3.1.21 + Support + MasterSlave @ CentOS 6.5 , MySQL
3: Test-2: OTRS 3.3.x + Support + MasterSlave @ CentOS 6.5 , MySQL (iphone, idoit-trash)
Re: Postmaster Filter -> change response email address.
Reading about that, thank you!catweazle wrote:procmail can do that for you.
This is not possible by now, Thanks anyway.-catweazle wrote:maybe it would be better building the correct mail header at sending server side. sending with mail-adress given by the customer.