Make Priority Required

tnieman · Post by **tnieman** » 27 Dec 2013, 21:19

I can't seem to find how to make the Priority field required on New tickets, both in Agent and Customer environments.

I found the field in AgentTicketPhone.dtl. Not sure how to get in marked as required. There is nothing in Ticket -> Frontend::Customer::Ticket::ViewNew or Ticket -> Frontend::Agent::Ticket::ViewPhoneNew in regards to Required.

Tom

wurzel · Post by **wurzel** » 29 Dec 2013, 11:30

Hi,

in my installation there is a priority pre-selected. I can not choose 'no priority' or something. So it IS mandatory.

Flo

Znuny and ((OTRS)) Community Edition

Make Priority Required

Make Priority Required

Re: Make Priority Required